MANILA — The Maritime Industry Authority (MARINA) has received a commendation from the Office of the President’s 8888 Citizens’ Complaint Center for its 100% resolution rate on the public’s complaints, and concerns as of 31 March 2022.
The appreciation is an affirmation of MARINA’s efforts in ensuring that all concerns referred to the agency were acted upon on time.
“We are pleased to inform you that of the 52 citizens’ concerns referred to your office as of March 31, 2022, 52 tickets of 100% were acted upon. We would like to commend your efforts in ensuring that all citizens’ concerns referred to your office are acted upon on time,” Palace’s 8888 stated in its letter on 22 April 2022.
The MARINA expressed gratitude to the Palace for its commendation, and guaranteed that the agency will continue to serve the public, as it strives to address the complaints, and concerns from its stakeholders in a short period of time.
The 8888 Citizens’ Complaint Center was established to be an avenue for citizens to report their concerns, and complaints to government agencies, government-owned, or controlled corporations, government financial institutions, and other instrumentalities of the government, on acts of red tape, as defined under Republic Act No. 9485, as amended by RA 11032.