MANILA CITY — The Maritime Industry Authority (MARINA) has recorded a 100 percent resolution rate for its 8888 complaints, a letter from the Office of the President (OP) 8888 Citizens’ Complaint Center indicated, covering the period of January to April 2023.

“There were 91 citizens concerns referred to your office from January 1, 2023 to April 30, 2023. Of this number, 91 tickets were acted upon,” the letter stated.

Further, the agency also recorded an 85.7 percent in terms of its compliance rate, signifying MARINA’s commitment to resolve 8888 complaints within the 72-hour prescribed period.

It should be noted that the establishment of the 8888 Citizens’ Complaint Center (8888 CCC) aims to bolster the government’s efforts in tackling corruption, streamlining processes, expediting transactions, and enhancing public services.

With this affirmation, the MARINA pledges to prioritize the swift and effective resolution of complaints and concerns raised by stakeholders, ensuring better services and responsiveness to the needs of the public.