MANILA CITY – 86.4 percent of the complaints received by the Maritime Industry Authority (MARINA) from January to June were resolved within the 72-hour period mandated by the 8888 Citizen Complaint Center of the Office of the President, a letter dated 15 July 2023 stated.

Throughout this six-month duration, the Authority received 125 citizens’ concerns, and all 125 tickets were promptly addressed, translating to a 100 percent resolution rate.

It should be noted that the establishment of the 8888 Citizens’ Complaint Center (8888 CCC) aims to bolster the government’s efforts in tackling corruption, streamlining processes, expediting transactions, and enhancing public services.

This increasing compliance rate being recorded by the MARINA signifies its dedication in upholding the highest standards of public service while continuing to prioritize citizens’ concerns with utmost diligence.