The Maritime Industry Authority (MARINA) continues to uphold its commitment to service excellence, recording a 94.41% client satisfaction rating for January 2025, based on the latest Client Satisfaction Survey conducted by its Management Division (MD). The survey, which covered MARINA’s Central Office and all Regional Offices nationwide, gathered 26,808 client responses. Of these, 17,123 respondents continue reading : 94% of MARINA Clients Satisfied with Services in January 2025

The Maritime Industry Authority (MARINA) recorded a 26% decrease in the number of complaints filed through the 8888 Citizens Complaint Center (CCC) in 2024, based on a report letter from the Office of the President. It should be noted that MARINA received 231 complaints in 2023 compared to 171 in 2024, reflecting the agency’s ongoing continue reading : MARINA Records Significant Drop in 8888 Complaints, Achieves 100% Resolution Rate in 2024

Personnel from STCW Office of the Maritime Industry Authority (MARINA) honed their research skills through a five-day seminar-workshop on research writing, held from 05-07 March and 10-11, 2025, in Manila. The seminar-workshop brought together personnel from the MARINA STCW Office, particularly from the Research Development Division (RDD), Public Information Division (PID), Surveillance Division (SD), Quality continue reading : MARINA boosts research capabilities in seminar-workshop

The Maritime Industry Authority (MARINA) has significantly improved its service efficiency, streamlining the processing of seafarer certificates. In 2024, MARINA received an average of 4,000 applications daily and processed 3,000, according to records from the Standards of Training, Certification, and Watchkeeping Office (STCWO). This marks a major improvement from 2019 to early 2024, when seafarers continue reading : MARINA Processes 3,000 Seafarer Applications Daily in 2024

From three (3) days down to just two (2) hours and 30 minutes—this is the significant improvement recorded by the Maritime Industry Authority (MARINA) in the processing and issuance of the Seafarer’s Identity Document (SID) and Seafarer’s Record Book (SRB), according to data from its Manpower Development Service (MDS). MARINA Administrator Sonia Malaluan underscored the continue reading : MARINA Cuts SID/SRB Processing Time to Just 2 Hours and 3 Minutes

The Maritime Industry Authority (MARINA) has achieved a significant milestone in public service, as it received no negative feedback on its service delivery for the entire year of 2024. In a letter dated 6 March 2025, the Contact Center ng Bayan (CCB), the Civil Service Commission’s (CSC) public feedback mechanism, reported that from 1 January continue reading : GOOD NEWS! MARINA Receives No Negative Feedback from Contact Center ng Bayan in 2024

PASAY CITY – The Maritime Industry Authority (MARINA) has begun laying the groundwork for its priority plans and projects for Fiscal Year 2026 during its Annual Planning and Budgeting (APB) Conference, held on 04-05 March 2025. In her address, MARINA Administrator Sonia Malaluan B. underscored the significance of the two-day conference as a platform for continue reading : MARINA Sets Budget Priorities for FY 2026

MANILA – The Maritime Industry Authority (MARINA) of the Philippines extended its collaboration with the Bangsamoro Maritime Industry Authority (BMARINA) Friday, 28 February 2025, through a memorandum of agreement (MOA) aimed at improving maritime safety, security, and operational efficiency in the Bangsamoro Autonomous Region in Muslim Mindanao (BARMM). The expanded partnership is expected to enhance continue reading : MARINA, BMARINA INK AGREEMENT TO STRENGTHEN MARITIME SAFETY AND BOOST ECONOMIC GROWTH IN BANGSAMORO

PUERTO GALERA, Oriental Mindoro—The MARINA Regional Office IV (MRO4), led by Engr. Rizal J. Victoria, successfully held the 3rd Maritime Safety Culture Awareness Campaign Caravan at Muelle Cultural Heritage Park, Poblacion on February 20, 2025.The event, themed “Ligtas Byaheng Dagat,” was organized in partnership with the Local Government Unit of Puerto Galera, headed by Mayor continue reading : MARINA BATANGAS HOLDS 3RD MARITIME SAFETY CULTURE AWARENESS CAMPAIGN IN PUERTO GALERA

VINZONS, Camarines Norte—The MARINA Regional Office V (MRO5) conducted a Mobile Registration and One-Stop-Shop on February 13, 2025, bringing key maritime services closer to stakeholders in the region. Led by Regional Director Atty. Maximo I. Bañares, Jr., the initiative was held in partnership with the Local Government Unit of Vinzons through its Tourism Office and continue reading : MARINA-LEGAZPI CONDUCTS MOBILE REGISTRATION, ONE-STOP-SHOP IN VINZONS